Role of Social Media in Marketing
Social media represents
low-cost tools that are used to combine technology and social interaction with
the use of words. These tools are typically internet or mobile based. A few
that you have probably heard of include Twitter, Facebook, and YouTube.
Social media gives marketers a voice and a way to
communicate with peers, customers, and potential consumers. It personalizes the
"brand" and helps you to spread your message in a relaxed and
conversational way.
- We can use social media to provide an identity to who
we are and the products or services that we offer.
- We can create relationships
using social media with people who might not otherwise know about our
products or service or what our companies represent.
- Social media makes us
"real" to consumers. If you want people to follow you, don't
just talk about the latest product news, but share your personality with
them.
- We can use social media to
associate ourselves with our peers, that may be serving the same target
market.
- We can use social media to
communicate and provide the interaction that consumers look for.

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